Industrial Mango Wood TV Cabinet

Outdoor Furniture

We deliver garden furniture to Mainland UK addresses only. Dependent on your location, this will be via either a Lakeside Delivery Van or Pallet Service. For more information regarding your delivery options, please feel free to contact us.

Indoor Furniture

Due to the fragile nature of Indoor Furniture, we are currently only able to deliver Indoor furniture to an address within a 30 mile radius of Doncaster. Delivery will be via a Lakeside Furniture Direct Van & Driver. 

Indoor / Garden Accessories

We aim to deliver as fast as we can.

All Furniture Deliveries

All Lakeside Furniture Deliveries are "Curb Side Only", Unless specific agreements have been made.

Cancellation and Returns

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulation's 2000 to cancel your order within seven working days following the receipt of your order. By law, Lakeside Furniture Direct will process your refund as soon as possible and within 30 days at the latest in accordance with your legal rights.

If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:

•    The company will charge 10% of the item(s) sale value for a restocking fee in case where you the "customer" has placed an order, paid the deposit for the item(s) and then cancelled the order.

•    I want to cancel the order prior to dispatch: by law you are permitted to cancel your order prior to dispatch but please contact Lakeside Furniture Direct as soon as possible so that we can minimize the overheads and inconvenience of any costs incurred. This should be by telephone and confirmed with an email.
•    I want to cancel a custom-made order: Unfortunately, by nature of the product being made to your specified requirements and tastes, we cannot offer refunds on these items.
•    I want to return damaged or incorrectly supplied products: If the products you receive are damaged or incorrectly supplied on delivery, you should notify Lakeside Furniture Direct as soon as possible so that we can organise collection, refund or substitution without charge to you. All items MUST be returned in its original packaging.

•    I have changed my mind on products I’ve received: If you wish to cancel products that are not damaged or incorrectly supplied, then you must inform us within seven working days following the date of receipt in accordance with the Distance Selling Regulations. While you are entitled to a refund, you should be advised that Lakeside Furniture Direct cannot accept responsibility or cost for the organisation, collection and return of products. You are required to take reasonable care of the products and not use them while you organise return delivery. See Customer organised returns.
 
Customer organised returns

If you have changed your mind and wish to return any products to us, please be advised that you have a statutory duty to take reasonable care of the products that you are returning. We reserve the right to bring action against you in the event you breach this statutory duty. This will be reviewed on a case by case basis but examples include:
•    Returned products are damaged in transit: If products on return are lost or damaged in transit, we reserve the right to seek direct costs from you. 
•    Returned products are not suitable for resale: On receipt of the returned goods, Lakeside Furniture Direct will inspect and assess the suitability of products for re-sale and reserves the right to seek payment for the direct cost should you have been negligent in your duty to care.

Please note, Lakeside Furniture Direct will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service and with appropriate insurance. 

Refunds

If you cancel your order in any of the circumstances set out above, we will refund any money paid by you as soon as possible but within 30 days. Products, which have been delivered to you, must be returned to us. If you do not you we will seek payment for the direct cost.
In the case you receive damaged or incorrectly supplied goods, we may offer you a replacement product or substitute of equal or higher value. In the event you are not happy with the substitute, we will collect the product at cost to us and you are still within your rights to request a refund.
Any refunds (including the cost of delivery) given by us will be made to the debit/credit card account provided when you placed your order as soon as possible but within 30 days. Should a dispute arise with Lakeside Furniture Direct pursuing you for direct costs, by law we will NOT charge/debit your payment card without appropriate authorization. In the event that a product is unwanted you have the right to return the product for a full refund. The company will charge £65 + 10% of the items sale value re-stocking fee in cases where Lakeside Furniture Direct has to make a collection of the goods. 

Please note that our products are not quantity tracked. Please ring for availability.

Caring for your rattan:

How to clean your rattan

The rattan furniture frames will get dirty and dusty after the winter months underneath the cover or being kept in storage. You can easily clean your rattan furniture when you take it out of storage by simply using a hose pipe and sponge to wash the dirt and dust away.

Does our rattan contract and expand?

Yes, all our rattan will contract and expand based on the weather conditions. In warm weather, our rattan will expand and then contract back to its original state once temperatures become cooler. This is a completely normal trait for rattan garden furniture and in result will stop the weave from snapping and becoming brittle in the winter months.

Please avoid leaving reflective objects on your table in direct sunlight (glasses, bottles, ornaments) as this may lead to your rattan damaging in the sun.

Cushion Care:

How do I wash my outdoor cushions?

To clean our cushions, we recommend a simple hand wash with warm soapy water and a clean cloth. Our cushions are not machine washable and cannot be tumble dried.

Care for your Tempered Glass

How can I clean my tempered glass?

Leaving any type of glass outside, you will find it gets dirty and dusty and a mildew can build up from the weather elements changing. You can easily clean the glass with a warm soapy cloth, then use another separate cloth which is damp to polish the finish and allow to dry.

How to care for your Aluminium Furniture Set:

How to clean your aluminium frames

During the winter months you will find your aluminium frames will collect dust and dirt if exposed outside or kept in storage. Our frames can easily be cleaned with warm soapy water and a sponge, the frames will dry within an hour.

How to care for polywood (If applicable):

Polywood is easy to care for, a simple, clean with warm soapy water will remove any build up of dirt.

To enjoy years of great performance from your fire pit, make sure you perform the following maintenance activities on a regular basis.

Keep exterior surfaces clean: (Wait until the fire pit is fully cooled before any cleaning)

Use warm soapy water for cleaning. Never use flammable or corrosive cleaning agents.

While cleaning your unit, be sure to keep the area around the burner dry

Do not submerge the control valve in water. If the gas control is submerged in water, do NOT use it, as it must be replaced.

Visually inspect burners before use:

• Make sure stones are dry before lighting
• Gas odour with extreme yellow tipped flames
• The Firepit not reaching the desired temperature
• The Firepit making ‘popping’ noises
• Keep the burner and air vents clear from obstructions.
• Spiders and insects can nest in the burner or orifices, which can damage the firepit, clean burner holes with a pipe cleaner
• Compressed air may help clear away smaller particles
• Always place lid or protective cover on heating element when not in use
• DO NOT leave the fire pit connected to the gas bottle when not in use

Please note: Wait until the fire pit is fully cooled before storing or covering your fire pit.