Returns
Cancellation and Returns
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulation's 2000 to cancel your order within seven working days following the receipt of your order. By law, Lakeside Furniture Direct will process your refund as soon as possible and within 30 days at the latest in accordance with your legal rights.
If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:
• The company will charge 10% of the item(s) sale value for a restocking fee in case where you the "customer" has placed an order, paid the deposit for the item(s) and then cancelled the order.
• I want to cancel the order prior to dispatch: by law you are permitted to cancel your order prior to dispatch but please contact Lakeside Furniture Direct as soon as possible so that we can minimize the overheads and inconvenience of any costs incurred. This should be by telephone and confirmed with an email.
• I want to cancel a custom-made order: Unfortunately, by nature of the product being made to your specified requirements and tastes, we cannot offer refunds on these items.
• I want to return damaged or incorrectly supplied products: If the products you receive are damaged or incorrectly supplied on delivery, you should notify Lakeside Furniture Direct as soon as possible so that we can organise collection, refund or substitution without charge to you. All items MUST be returned in its original packaging.
• I have changed my mind on products I’ve received: If you wish to cancel products that are not damaged or incorrectly supplied, then you must inform us within seven working days following the date of receipt in accordance with the Distance Selling Regulations. While you are entitled to a refund, you should be advised that Lakeside Furniture Direct cannot accept responsibility or cost for the organisation, collection and return of products. You are required to take reasonable care of the products and not use them while you organise return delivery. See Customer organised returns.
Customer organised returns
If you have changed your mind and wish to return any products to us, please be advised that you have a statutory duty to take reasonable care of the products that you are returning. We reserve the right to bring action against you in the event you breach this statutory duty. This will be reviewed on a case by case basis but examples include:
• Returned products are damaged in transit: If products on return are lost or damaged in transit, we reserve the right to seek direct costs from you.
• Returned products are not suitable for resale: On receipt of the returned goods, Lakeside Furniture Direct will inspect and assess the suitability of products for re-sale and reserves the right to seek payment for the direct cost should you have been negligent in your duty to care.
Please note, Lakeside Furniture Direct will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service and with appropriate insurance.
Refunds
If you cancel your order in any of the circumstances set out above, we will refund any money paid by you as soon as possible but within 30 days. Products, which have been delivered to you, must be returned to us. If you do not you we will seek payment for the direct cost.
In the case you receive damaged or incorrectly supplied goods, we may offer you a replacement product or substitute of equal or higher value. In the event you are not happy with the substitute, we will collect the product at cost to us and you are still within your rights to request a refund.
Any refunds (including the cost of delivery) given by us will be made to the debit/credit card account provided when you placed your order as soon as possible but within 30 days. Should a dispute arise with Lakeside Furniture Direct pursuing you for direct costs, by law we will NOT charge/debit your payment card without appropriate authorization. In the event that a product is unwanted you have the right to return the product for a full refund. The company will charge £65 + 10% of the items sale value re-stocking fee in cases where Lakeside Furniture Direct has to make a collection of the goods.